AirfareExperts Terms & Conditions
Ticket Policies, Rules and Restrictions
- Once purchased, most tickets are non-refundable and non-transferable. All service fees are non-refundable.
Name changes are not permitted. Prices do not include Baggage and Carry-On Fees or other fees charged directly by the airline.
Fares are not guaranteed until ticketed. All changes are subject to availability, additional fees, airlines rules and regulations.
All travelers must confirm that their travel documents required are current and valid for your destination.
Purchase & Confirmation of Travel Products
When you make a booking request for a Flight "Travel Product", "AirfareExperts" will send a "Booking Request" via airlines reservations systems for your flights to the airlines. "AirfareExperts" then process your request and send you a confirmation email when the booking is confirmed (e.g., when an itinerary has been ticketed). The "Booking Confirmation Email" is not a confirmation of tickets. Note that the fares and availability of your booking request may change during the time it takes us to process your booking request. Your reservation is not confirmed and your purchase is not completed until "AirfareExperts" sends you an electronic confirmation "E-ticket". In some cases "AirfareExperts" may determine that it is unable to confirm your tickets. Reason being that "AirfareExperts" may not be able to confirm your tickets due to fact that changes in the fare amount or the availability of the flights you have requested occurred, an airline's failure to confirm the booking request, incomplete or inaccurate payment information, rejection of a method of payment, concerns that the booking request was unauthorized or fraudulent, or other issues that may prohibit fulfillment of your request for a particular Travel Product. "AirfareExperts" will notify you if we are unable to process your request. If "AirfareExperts" is unable to process your request, we may suggest an alternative Travel Product for you. You are, however, under no obligation to purchase any such alternative.
Credit card billing
Your credit card statement may show multiple charges, because credit card may have been billed in multiple charges not exceeding the total amount. Example - Airline charges (cost of the airline ticket) PLUS an additional booking transaction service fees by "AirfareExperts" to process your E-ticket. All transaction service fees are 100% non-refundable. Booking transaction Service Fees - No representations are made for the service fees charged. It is only for Site usage and booking creation. No representations are made for service fees charged for booking through our call center and those fees may be higher. There are no representations or warranties except for using our call center agent's assistance in searching various airfares and other travel products and making the booking. All types of service fees may change at any time and the most updated fees may not be reflected here.
Useful Information for Travelers
Baggage Rules & Fees
Additional baggage fees may apply. For more details, click here: Baggage and Carry-On Fees. Since the baggage fees may change, we recommend that you contact the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees.
If you have requested a seat to be assigned, we will send your request to the airline. Airline may or may not be able to confirm your request. At times airlines may not be able to assign specific seats or seats sitting together. Occasionally seats can be assigned only at the check-in counter at the airport.
Refunds and Cancellation of Flight tickets
Most of our airline tickets are 100% non-refundable, non-transferable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $30 per person per ticket must be paid to us at the time of cancelling the booking. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and "AirfareExperts" exchange fees. All such changes are governed by the airlines' rules and regulations and are out of our control. "AirfareExperts" does not provide any representations or guarantees on changes or fees.
Voluntary Flight Changes
Although most itineraries/tickets allow changes, as per airline policy - the majority of these itinerary changes require the issuance of a new ticket. All changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline has the final authority regarding itinerary changes and penalties.
Involuntary Changes (Changes done directly by the airline)
Airlines may make changes to a scheduled flight itinerary that is beyond our control. In these cases, if the airline notifies us with a viable option, we will send you an e-mail with the changes as well as the option the airline is offering. If the airline does not provide us with a viable option, as a valued customer, your reservation will be reviewed and assisted by one of our Schedule Change Specialists.
AirfareExperts may take up to 5-10 days to process your refund depending upon airline terms and confitions for refunds. Once your refund is processed, your financial institution may take up to 10 business days to
post the credit to your account, and in some cases upto 2 billing cycles to show the credit on your statement.
Your refund will be processed to your original method(s) of payment
Your AirfareExperts refund receipt email contains details regarding your refund amount, how, and when you'll get your refund.
If your credit card statement includes a charge from a third party (e.g., a low-cost airline, other suppliers), you will receive your refund from that third party, not AirfareExperts.
Please contact the respective third party regarding refund timelines and related questions.
Travel Protection Plan
If you have not already purchased the Travel Protection Plan, we recommend purchasing our Travel protection Plan. The coverage you have purchased will only cover the arrangements booked through the website in which you purchased your protection plan. You should review detailed rules on the protection plan by reading the Description of Coverage.
Valid Photo ID
A valid government photo I.D. must be presented by all travelers in order to board domestic flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant's age. More information
Names on reservations
The names at time of flight booking must be entered exactly as it appears on your passport. Once tickets are issued then it is not
possible to change or append the names.
Checking in for Domestic Flights (within United States)
- It is recommended that you check-in at least two (2) hours prior to the scheduled flight departure time
Please allow extra time if traveling with children or need assistance boarding the aircraft
Checking in for International Flights
- It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time
Please allow extra time if traveling with children or need assistance boarding the aircraft
- NOTE: The airlines reserves the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. Check-in times can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required check-in time.
Passport / Visas
For international travel, all passengers must be in possession of valid travel documents such as ticket, passport, visas, transit visas, Schengen Visas and all other entry permits. Your passport must be valid for 6 months after your return date. It is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate General to prevent any issues at time of boarding.
Operated by... (Flight number/details)
Please note that your flight itinerary may consist of flights that are operated by what is called a “Code Share” partner of the airline on which you are traveling. It is for this reason we advise you to make sure that you check-in and board your flight at the corresponding airline’s terminal. For example – The flight number on your itinerary may indicate a United Airlines flight number but in fact this flight may be “Operated by Air Canada" in which case you are required to check-in at the Air Canada ticket counter and board at the corresponding Air Canada gate.
Prior to ticketing, all fares are subject to change. In these rare cases, we reserve the right to notify you of any rule or fare change within three (3) business days. As a courtesy to our valued customers, we will absorb the difference of the fare up to $25.00 per passenger. In the event that the fare difference is higher than $25.00, you will have the option to not purchase this ticket and your credit card will not be charged.
Up-to-the-Minute Flight Details
Check the details of your itinerary, E-ticket status by visiting our Check My Booking page.
If you have any questions about our Terms or the services, please Contact AirfareExperts